Help Center

We’re here to make your shopping experience smooth, enjoyable, and stress-free.
If you need support at any point, you’ll find answers to the most common questions below — and our team is always ready to assist.

📦 Orders & Shipping

Where is my order?

You can track your order anytime using your tracking link.
If your order has shipped but your tracking hasn’t updated, please allow 24–48 hours.

When will my order ship?

Most orders ship within 1–3 business days.
During holidays, processing may take slightly longer.

Can I update or cancel my order?

Changes can be made within 12 hours of placing your order.
Please email us immediately at support@evartlll.com

Products & Materials

Are your jewelry pieces hypoallergenic?

Yes — our jewelry is made from skin-safe, hypoallergenic materials designed for everyday wear.

How do I care for my jewelry or apparel?

For best results:

• Avoid harsh chemicals or moisture exposure

• Store jewelry in a dry place

• Wash apparel inside-out in cold water

• Air dry to preserve quality

Do my items come with a free gift?

Some seasonal promotions include free gifts.
Check our homepage or promotions bar for current offers.

Returns & Exchanges🔄

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items.
To begin a return, please visit our Returns & Refunds page or email us at contact@evartlll.com

How long do refunds take?

Refunds typically take 5–7 business days after we receive your returned item.

Payments & Security

What payment methods do you accept?

We accept:
• Credit/Debit Cards
• PayPal
• ShopPay
• Apple Pay
• Google Pay

Is my information secure?

Yes — we use industry-standard encryption and do not store sensitive payment data.

Contact Us📮

Who can I contact if I have questions?

Our support team is always happy to help!

📧 Email: contact@evartlll.com
📅 Response Time: within 24 hours (Mon–Sat)

If your matter is urgent, please include “URGENT” in your email subject line.